FAQs

Get your questions answered with our list of FAQs. 

General FAQs

What time does reception close?

Our office hours are 8am – 6pm, 7 days a week. If you wish to check in after close, please contact us. 

Do you have drive-through sites?

No. We do not have designated drive through sites, however some sites can lend themselves to be drive through when we are not at capacity. Please ask staff upon booking and we will try to accommodate you. 

What coins do the washing machines take?

We have only coin operated washing machines and dryers which both require $1 coins.

Do you supply change for washing machines?

Yes, can exchange notes for $1 coins. We can do cash out for coins only. 

Can I check in after hours?

Yes. If you arrive after 6pm, a txt message will be sent to you with a code to the safe. The safe is located by the reception door. Inside the safe you will find an envelope with your name on it and all the details will be enclosed. 

Do you allow pets?

Absolutely – we love animals big and small.

Can I buy food there?

We have a small shop stocking some basic foods, snacks and toiletries. We also have a drink fridge and an ice cream freezer.

Do you fill gas bottles?

Yes. we fill gas bottles onsite, but are not allowed to fill bottles with an expiry date in excess of 10 years. We do not have a swap and go service. 

Do you sell ice?

Yes

Do you do tour bookings?

Absolutely! Chat to us about all the options in the area and we are happy to assist with any questions or bookings.

Do you offer tourist information?

We sure do! We’ll tell you where to go!!!

Can you sign us up for a G’Day membership?

Not only can we sign you up immediately, but you can also start saving straight away! 

Accessibility FAQs

Here at Sunset Tourist Park, we welcome all visitors regardless of their needs. We embrace inclusivity for all. To read more about how we can cater for you, please visit our accessibility page.

Do you cater for people who are blind or have low vision?

Of course! We are ready to assist individuals who are blind or have low vision. Our team is committed to offering support to ensure your safety and confidence throughout your stay.

Do you cater for people who are deaf or have low hearing?

Absolutely! We are prepared to accommodate individuals who are deaf or have low hearing. Our team is dedicated to providing support to ensure your safety and confidence throughout your stay.

Do you cater for people who have limited mobility?

The family cabin is equipped with a ramp for effortless entry, whereas other cabins have ascending 2 to 4 steps. All cabins come with ample parking space, with flat concrete areas right in front for easy maneuverability. To enquire about a booking for the accessible cabin, please contact us, or check availability online here.  

Regarding our camping sites, we provide amenities accessible via ramps, and you can acquire the access code from the reception. Our accessible restroom facilities feature a bathtub, shower basin, and toilet. Furthermore, our laundry amenities offer outdoor tubs at waist height, equipped with hot and cold running water.

Do you cater for people who use wheelchairs or mobility scooters?

The family cabin features a ramp for easy access, while other cabins have 2 to 4 steps leading up to them. We offer cabins with spacious car parking areas, featuring flat concrete surfaces directly in front for convenient mobility. To reserve these specific cabins, please call ahead.

For camping sites, our amenities are accessible with ramp access, and you can obtain the code to access them from reception. Our accessible toilet facilities include a bathtub, shower basin, and toilet. Additionally, our laundry facilities have accessible tubs located outside the building, with hot and cold running water, at waist height.

Do you cater for people with cognitive disabilities or people on the Autism Spectrum?

Yes, we do cater to people with cognitive disabilities and individuals on the Autism Spectrum. We’re committed to ensuring everyone feels welcome and supported during their stay with us. Our facilities include a quieter camping area with grass, tables, and friendly chickens and ducks, providing a peaceful retreat.

We’re also building an accessible entertainment deck around a tree, scheduled for completion by June 30th.

Our sensory-rich veggie garden and mineral collection offer additional enriching experiences for all guests. 

Have any of the staff undergone disability awareness training?

Yes, we are currently in progress with disability training.

What facilities do you provide?

Our facilities include a quieter camping area with grass, tables, and friendly chickens and ducks, providing a peaceful retreat.

We have accessible amenities with ramp access, and you can obtain the code to access them from reception. Our accessible toilet facilities include a bathtub, shower basin, and toilet. Additionally, our laundry facilities have accessible tubs located outside the building, with hot and cold running water, at waist height.

We’re also building an accessible entertainment deck around a tree, scheduled for completion mid year 2024.

Our sensory-rich veggie garden and mineral collection offer additional enriching experiences for all guests.

What accommodation would be most accessible friendly?

Our accessible family cabin has ramp access and accessible friendly bathroom. View more details here.

Do you have discounts/packages for a carer?

Please reach out to us to discuss. We will assess on a case by case basis as to how and if we are able to offer a discount.

Can you accommodate for assistance animals?

Yes, we are a pet friendly park. Normally we have $20 fee for pets, however this is not charged for assistance animals. Please provide paperwork prior to arrival or upon check in.

Do you provide a secure area with shade and water for service animals?

Yes. We have stations suitable for assistance animals. If there are specific requirements we are more than happy to help – please reach out to us prior to arrival or during your stay.

Do you provide a secure area with shade and water for service animals?

No, but we are more than happy to assist in any way we can.

Do you provide bowls, bedding etc for service animals?

We have numerous watering stations for pets throughout the park. Please provide your own bedding for your animals. 

Do you have a reception/public entryway?

Yes, however the entry door to reception is currently not wheelchair accessible. Please phone ahead of arrival to arrange a comfortable check in experience. However if you are unable to phone ahead our staff are always readily available for assistance and can come to you for a smooth check in.

Is there seating available at reception?

There is seating available outside of reception.

Is there a lower counter at reception?

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Is there a clip board to allow check in while seated?

Yes.

Do you have a tablet with text to voice or pen and paper available at reception to aid with communication?

Yes we have pen and paper if required and we have access to a tablet if needed.

Do you have a picture boards available at reception to aid with communication?

Currently no.

Is a hearing loop fitted to the reception area?

No.

Is the lighting in the reception even and glare free to aid lip readers?

The lighting in the reception area isn’t great, however we are happy to assist in anyway that we can.

Do you offer large print information sheets and registration forms?

There are no forms required to fill out. If you require a larger print maps, please ask reception for assistance.

Do you offer a facility map and information in Braille?

Currently we don’t however, once again, we are more than happy to assist in any way that we can.

If you have steps, is there a step free map or guide?

Majority of the park is step free. The park facilities are all step free.

Do you offer guests a familiarisation tour?

We explain everything upon check in, however if you would like extra assistance, we are always happy to help

Are the accessible facilities locked?

Yes the accessible amenities are locked, a code will be provided upon check in